Unsuccessful Payments (Exceptions)

This section considers the various exception scenarios when a payment cannot be successfully processed:

• Rejects - when a payment is rejected whilst it is being processed

• Recall requests - when the Source PSP asks for the funds transferred in an earlier successful payment to be returned

• Returns - when the Destination PSP agrees to send the funds back to the Source PSP

• Disputes - when the Source PSP challenges details of the payment

• Investigation & Enquiry - for establishing the status of payments where no confirmation was received (rare)

• Reconciliation reports